P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Milan with a minimum of 18 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
The return transfer, from the center of Milan to Linate Airport, takes around 20 minutes. If you are flying from Malpensa Airport or Orio al Serio International Airport, it will take approximately 50 minutes.
If you book a return transfer service, we recommend booking the pick-up from your hotel 2,5 hours before the departure time in the case of Linate Airport and 3 hours before the return flights from the other two airports.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

9.60 / 10

9.58

3,762 reviews | 49,755 travellers

5 out of 3,762 reviews

04 / 19 / 2024

David

Seattle, The United States

We were greeted by our driver right after exiting the customs area. It was nice to see her as we were quite delayed due to problems British Airways had getting us off the airplane. We were quickly in the car and had a great ride to our hotel.

I travelled with my partner

03 / 30 / 2024

Luiz

São Paulo , Brazil

O motorista (Ricardo) estava nos esperando no aeroporto no horário e com a identificação do meu nome. Foi bastante cordial e ao nos levar ao hotel foi indicando os principais pontos turísticos e passeios da cidade.. Translate this opinion into English.

The driver (Ricardo) was waiting for us at the airport on time and with my name identification. He was very cordial and when taking us to the hotel, he indicated the main tourist attractions and tours in the city. Opinion translated. Show original.

I travelled with teenagers

03 / 27 / 2024

Patricia

Spain

El traslado del aeropuerto al hotel fue muy agradable. El conductor es muy majo, nos estuvo explicando que hacer en Milán y que comer. Llevaba las dos silletas para los nenes. Todo perfecto. Muchas gracias Translate this opinion into English.

The transfer from the airport to the hotel was very pleasant. The driver is very nice, he was explaining to us what to do in Milan and what to eat. He carried the two strollers for the children. All perfect. Thank you so much Opinion translated. Show original.

I travelled with small children

03 / 22 / 2024

Miguel ángel

Zaragoza , Spain

El traslado fue tan Bueno como el de llegada. He tenido la suerte de contar nuevamente con Roberto. Súper puntual estaba en el hotel, y el trayecto tan sueño como el anterior. Nuevamente darle las gracias, y hasta la próxima. Translate this opinion into English.

The transfer was as good as the arrival. I have been lucky to have Roberto again. I was super punctual at the hotel, and the journey was as dreamy as the previous one. Thank you again, and until next time. Opinion translated. Show original.

I travelled by myself

03 / 18 / 2024

Miguel ángel

Zaragoza , Spain

He llegado hoy 18 de marzo y En una palabra, Fenomenal !! He tenido la suerte de que me atendiese Roberto. Vehículo impoluto, muy agradable y con la conversación, ni me he enterado del trayecto. Gracias Roberto, no podía tener mejor bienvenida a Milán. Enhorabuena Civitatis Translate this opinion into English.

I arrived today March 18th and in a word, Phenomenal!! I was lucky to have Roberto take care of me. Spotless vehicle, very pleasant and with conversation, I haven't even heard about the journey. Thank you Roberto, I couldn't have had a better welcome to Milan. Congratulations Civitatis Opinion translated. Show original.

I travelled by myself

Show all the reviews

Linate Airport	Hotel in Milan	US$ 70
Milan - Malpensa Airport	Hotel in Milan	US$ 132.50
Orio al Serio Airport	Hotel in Milan	US$ 153